Refund & Return Policy

At Sona Saffron, we are dedicated to providing you with the highest quality products and customer service. Please read our Refund & Return Policy carefully before making a purchase.

1. Refund Policy

• Refunds are only applicable for orders that were damaged or incorrect upon delivery.
• Refund requests must be made within 7 days of receiving the product.
• To request a refund, please email us at sonasaffron@dgnfoodsus.com or call (919) 351-9740 with your order number and supporting details such as photos of the damaged or incorrect item.
• Once your request is reviewed and approved, refunds will be processed to your original payment method through PayPal. Refunds typically take 5-7 business days to reflect.

2. No Returns Policy

Due to food safety concerns, we do not accept returns of any saffron or food products. This policy ensures the safety and integrity of our products for all customers.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please:

1. Notify us within 7 days of delivery.
2. Provide proof of damage or error (photos of the product and packaging).
3. Retain the original packaging until the issue is resolved.

In such cases, we will offer a replacement or a full refund, including shipping costs.

4. Cancellations

• Orders can be canceled before shipment. Please contact us immediately if you wish to cancel your order.
• Once an order is shipped, it cannot be canceled, and the refund policy will apply.

5. Contact Us

For any questions or assistance regarding our Refund & Return Policy, please feel free to contact us:
📞 (919) 351-9740
📍 170 Weddington Park Ln, Apex, NC 27523
📧 sonasaffron@dgnfoodsus.com

6. Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Please check this page regularly for any updates.

Thank you for choosing Sona Saffron. Your satisfaction is our priority!